Privacy Policy

This Privacy Policy describes how Cleveland Apostille ("we," "us," or "our"), located in Cleveland, OH, collects, uses, and discloses your personal information when you visit our website, use our services, or interact with us.

1. Information We Collect

We collect various types of information in connection with the services we provide, including:

a. Personal Information You Provide Voluntarily

Contact Information: Name, address, email address, phone number, and other similar contact data.
Identification Information: Copies of identification documents (e.g., passports, driver's licenses) as required for apostille services.
Document Information: Details about the documents you need apostilled, including their origin, type, and intended use.
Payment Information: Billing address and payment details (though we do not store full credit card numbers on our servers).
Communication Content: Any information you provide when you communicate with us via email, phone, or online forms.

b. Information Collected Automatically

Usage Data: Information about how you access and use our website, such as IP address, browser type, operating system, referring URLs, pages viewed, and dates/times of visits.
Cookies and Tracking Technologies: We may use cookies, web beacons, and similar technologies to collect information about your browsing activities and preferences.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services: To process your apostille requests, verify your identity, communicate with you about your order, and deliver the completed documents.
Customer Support: To respond to your inquiries, provide assistance, and resolve issues.
Improve Services: To understand how our services are used, analyze trends, and improve our website and service offerings.
Marketing and Communications: To send you updates, promotional materials, and information about our services, where permitted by law and based on your preferences. You can opt-out of marketing communications at any time.
Legal Compliance: To comply with applicable laws, regulations, and legal processes, including responding to lawful requests from public authorities.
Fraud Prevention: To detect, prevent, and address fraudulent or illegal activities.

3. How We Share Your Information

We may share your information with third parties in the following circumstances:

Service Providers: We may share your information with third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processors, shipping companies, and IT service providers. These third parties are obligated to protect your information and use it only for the purposes for which it was disclosed.
Governmental and Regulatory Bodies: We may disclose your personal information to government agencies, foreign consulates, embassies, and other official bodies as necessary to obtain apostilles or satisfy legal requirements.
Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect our rights or property, or prevent fraud.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

4. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Choices and Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including the right to:

Access, correct, or update your personal information.
Request deletion of your personal information.
Object to the processing of your personal information.
Withdraw your consent at any time, where processing is based on consent.
Lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without verifiable parental consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the "Effective Date" at the top of the policy. Your continued use of our services after the effective date of the revised Privacy Policy constitutes your acceptance of the terms.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Cleveland Apostille
Cleveland, OH 44114
Email: info@clevelandapostille.com
Phone: (216) 202-2555